Reject application

Give a clear reason — the applicant will see this so they know what to address before reapplying.

Approve — is their email confirmed?

Their email address has not been confirmed yet. Access stays locked until it is — approving on its own leaves them waiting.

Confirm it if you know this address reaches them (they replied to us, or you have spoken with them). If you are not sure yet, approve only — the card keeps its Confirm email button for later.

Send a document reminder

We will email at with a link to sign in and upload what is still outstanding:

One reminder per applicant per day. It goes from the HAF mailbox within the half hour, and this card records that you sent it.

Clear this application and send it back

starts again. We will:

• take off the record and delete the files
• clear the driving licence number, DVLA check code and National Insurance number, and both checks
• put the account back to pending
• switch their HAF KNECT and PLNA access back off
• email asking them to sign in and send everything again

Their login stays the same, so they can get straight back in. Nothing here can be undone — if you only want it off your list, archive it instead.

Delete this application for good

The record for and every document on it will be removed. There is no undo, and no copy kept.

This removes their CleverPay record only — if they already have a HAF KNECT or PLNA account, that stays until it is closed there. The compliance group is told who deleted what.

Type to confirm:

Add an account manually

For current drivers and partners who are already working with HAF — they get the same HAF username and can log in to CleverPay like anyone else.

Edit account

Your key

Copy this now and give it to the back office through a safe channel. It will not be shown again — if it is lost, come back here and replace it.