Give a clear reason — the applicant will see this so they know what to address before reapplying.
Their email address has not been confirmed yet. Access stays locked until it is — approving on its own leaves them waiting.
Confirm it if you know this address reaches them (they replied to us, or you have spoken with them). If you are not sure yet, approve only — the card keeps its Confirm email button for later.
We will email at with a link to sign in and upload what is still outstanding:
One reminder per applicant per day. It goes from the HAF mailbox within the half hour, and this card records that you sent it.
For current drivers and partners who are already working with HAF — they get the same HAF username and can log in to CleverPay like anyone else.
Copy this now and give it to the back office through a safe channel. It will not be shown again — if it is lost, come back here and replace it.